How much is delivery?
Click & Collect Service (Store Pick Up) is only available to UK customers at the cost of only £1.95.
As a manufacturer, we only direct ship to customers outside the UK or customers in the UK without a local stockists to collect from. Shipping prices start from £9.95. If you require different shipping options, please visit our online stockists page for alternative delivery options.
How long will it take to receive my order?
As long as the product is available, orders will be despatched within 24 hours.
If a product is out of stock, you will be notified within 24 hours for delivery within 2-3 days (UK mainland only. Times vary abroad)
Next Day Delivery : if your order is placed before 1pm, it will be delivered between 9am and 6pm the next working day. If your order is placed after 1pm, it will be delivered between 9am and 6pm within 2 business days. If your order is placed on Friday, it will be delivered on Monday between 9am and 6pm. Some Post Offices run a Saturday service. As not all of them do, we cannot guarantee a Saturday delivery.
Do I need to sign for my delivery?
Yes, all orders are sent by recorded delivery or courier and will require a signature.
My order is wrong. What do I do?
Please contact us ASAP on +44(0) 1296 688 966 or email@example.com and we will try to help you.
What happens if an order I have placed has been put on back order?
Any items out of stock will be automatically put on back order for delivery once the item comes back into stock. If an item is no longer available you will be given a refund. If the item is out of stock for more than 3/4 weeks we will contact you to discuss whether you wish to keep the order on back order. You can contact us at any time to cancel items on back order.
How long do I have to return an item / order?
You have 30 days to return an item/order for a full refund, less any postage charges.
For custom made / bespoke garments, these are non-returnable / non-refundable as they are made to your own specification. Please ensure you choose the correct size to avoid disappointment.
For reasons of health and hygiene safety we are unable to exchange or refund underwear unless the item is faulty.
Where do I send my returns to?
Equetech, Unit 2 Haybarn Business Park, Cublington Road, Aston Abbotts, Buckinghamshire, HP22 4ND, UK.
Can I exchange an item?
Yes, you have 30 days to exchange an item. Additional postage charges apply.
Will I be refunded the full value of my order?
A full refund (less postage charges) will be given if items are returned within 30 days. Any items returned after this date will be given a credit note. We do not accept items back after 60 days unless faulty.
Can I return an item purchased through an independent retailer?
If you order Equetech products from third party retailers / websites, you will need to return the item to the independent retailer, under their terms and conditions. If your order was placed on equetech.com, you will need to return it to us.
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