Can I place an order without logging in?
Yes, when you go to checkout you click on the 'Checkout a Guest' and you will not be required to create a username and password. This is a faster way to process your order. To find out more about the ways in which we protect and use your data, please view our Privacy Statement here.
What if I have forgotten my password?
Click on the 'Log In' at the top of the screen. On this page there is a 'forgotten your password' link. You will then be asked to provide your email address and your password will be automatically sent to you.
What types of payment methods do Equetech accept?
Mastercard, Visa Credit, Visa Debit, Maestro, JCB
How can I find out if you have a product in stock?
Our site shows live stock levels. Select the style, size and colour on the product page to display whether the product is in or out of stock. If you require further information on an 'out of stock' item, please contact us.
I can't find a product on the Equetech website?
This probably means the product is no longer available. Please contact us for further information, as we might be able to source the product from one of our resellers.
Do I pay VAT on top of my total order value?
No, VAT is included at the current rate on all Equetech online purchases (unless logged in as a trade customer).
Which countries do you deliver to? We deliver to most countries around the world. Please enter your address in our checkout, and it will generate delivery options for you to choose.
Please note, if your order is travelling further afield than the EU, you may need to pay customs or import duties, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. Therefore, we cannot be held responsible any further customs duties and taxes applied.
Customs charges vary from country to country. If you require more information, please contact your local customs office. Customs can also delay the delivery of orders, which again are out of our control.
How much is delivery? Click & Collect Service (Store Pick Up) is only available to UK customers at the cost of only £1.95. As a manufacturer, we only direct ship to customers outside the UK or customers with no local stockists to collect from. Delivery prices start from £4.95. If you require different shipping options, please visit our online stockists for alternative costs and shipping options
How long will it take to receive my order? As long as the product is available, orders will be despatched within 24 hours. We will endeavour to despatch all orders the same day, as long as the order is placed before 2pm. Please note, our 'next day' service is a working day (Monday-Friday). All orders placed after 2pm on a Friday-Sunday, will be despatched on the Monday. We cannot guarentee 'next day' delivery, as we have no control over third-party courier services.
Our 3-5 working day service, is a guide and is not a guaranteed service, so may take longer. If you require your order quickly, we advise using our next day service.
Please allow up to 21 days for manufacture on custom garments, such as custom cross country shirts and custom made competition jackets and allow extra time for delivery. If you require garments sooner, please contact us, before placing your order.
Do I need to sign for my delivery? Yes, all orders are sent by recorded delivery or by courier and will require a signature. After all, we wouldn't want it disappear!
My order is wrong. What do I do? Please notify us within 7 working days if you have an error with your order. Please contact us on +44(0) 1296 688 966 or email email@example.com
What happens if an order I have placed has been put on back order? Any items out of stock will be automatically put on back order for delivery once the item comes back into stock. If an item is no longer available you will be given a refund. If the item is out of stock for more than 3/4 weeks we will contact you to discuss whether you wish to keep the order on back order. You can contact us at any time to cancel items on back order.
How long do I have to return an item / order? If you want to cancel/ return your order/ part of order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items for a full refund**, less any postage charges. During the Christmas period, we extend our refund policy, for any items purchased as Christmas gifts (please state this in the notes box when ordering) between 1st November-16th December, will be extended to 6th January for returns. You must tell us by 31st December of the return). Contact Us here
**For custom made / bespoke garments, these are non-returnable / non-refundable as they are made to your own specification. Please ensure you choose the correct size to avoid disappointment. If you need additional help with sizing, please see our size guide at the top of the page.
For reasons of health and hygiene safety we are unable to exchange or refund underwear briefs/ boxer shorts unless the item is faulty.
Where do I send my returns to? Equetech, Unit 2 Haybarn Business Park, Cublington Road, Aston Abbotts, Buckinghamshire, HP22 4ND, UK.
Can I exchange an item? Yes, you have 28 days to exchange an item. Additional postage charges apply.
Will I be refunded the full value of my order? A full refund (less postage charges) will be given if items are returned within 28 days. Any items returned after this date will be given a credit note (to use within six months). We do not accept items back after 28 days unless faulty. Any worn items, or garments without their original packaging/ labels cannot be refunded/ returned.
Can I return an item purchased through an independent retailer? If you order Equetech products from third party retailers / websites, you will need to return the item to the independent retailer, under their terms and conditions. If your order was placed on equetech.com, you will need to return it to us.
WARRANTY / FAULTY GOODS
What happens in the unlikely event that I have a faulty product? Within the first six months, from the purchase date, you can claim for a repair of the product. If we are unable to repair, then we will replace it for the same product or the most like-for-like product. You may also ask for a credit to use at a later date (to use within six months). We can only offer a refund on products purchased within the first 30 days.
In order to make a claim, we require the following information, sent by email:
proof of purchase (receipt or bank statement, order confirmation)
details of what the problem is (please include as much information as possible. How often the product is used. What you were doing when the fault occurred)
photo(s) of the issue
Batch number (if available)
Only the person/ company who bought the item can make a claim. Therefore any faulty products purchase from a third party reseller, should be returned to them, under the same terms stated above.
On receipt of your email, we will then advise (with 5 working days),whether we agree the goods have a genuine manufacturing fault, or the fault has appeared through general wear and tear. Any goods deemed faulty through general wear and tear or misuse, will not be offered repair, replacement or a credit. The manufacturer's decision is final.
If the fault has appeared within 60 days of purchase, we will arrange collection of the goods, or refund the purchasers costs up to £10 (inc. VAT). After that, all goods should be returned at the purchasers cost.
Please note - we do not class detached buttons as faulty. If you require a spare button, please contact the office.