Placing an Order
Can I place an order without logging in?
Yes, when you go to checkout you click on the 'Checkout a Guest' and you will not be required to create a username and password. This is a faster way to process your order.
What if I have forgotten my password?
Click on the 'Log In' at the top of the screen. On this page there is a 'forgotten your password' link. You will then be asked to provide your email address and your password will be automatically sent to you.
What types of payment methods do Equetech accept?
American Express, Mastercard, Visa Credit, Visa Debit, Maestro, Switch, Equetech Gift Vouchers.
Is it safe to place an order online?
Yes all of our payments via the Equetech website are encrypted payments via Worldpay Cardsave services.
Can I place an order over the phone?
Unfortunately we are a manufacturer and only offer online purchases. For phone orders please visit the 'Find a Stockist' pages to find your nearest stockist to order from.
Will I receive confirmation of my order by email?
Yes, you will be automatically sent a confirmation of your order by email.
How do I redeem gift vouchers or discounts?
Click on 'Cart' at the top of the page and on this page there is a box just below the shopping cart to enter your voucher or discount code.
Can I cancel my order once I have placed it?
Yes, but we need confirmation within 60 minutes of placing the order.
Can I change my shipping address once I have placed my order?
Yes, but we need written notification via the email address you placed the order within 2 hours of placing the order.
Who fulfills my order?
Orders placed on the Equetech website are assigned to your nearest Equetech stockist for fulfillment. However we deal with all payments made online and offer full customer service support on orders placed via the Equetech website.
How can I find out if you have a product in stock?
Our site shows live stock levels. Select the style, size and colour on the product page to display whether the product is in or out of stock. If you require further information on an 'out of stock' item, please email us.
I can't find a product on the Equetech website?
This probably means the product is no longer available. Please email us for further information.
Do I pay VAT on top of my order value?
No, VAT is included at the current rate on all Equetech online purchases. For International orders, we do not cover the cost of import duty and taxes, so please check with your local tax office for additional charges.
How much is delivery?
Click & Collect Service (Store Pick Up) is only available to UK customers at the cost of only £1.95.
As a manufacturer, we only direct ship to customers outside the UK or customers with no local stockists to collect from. Shipping prices start from £9.95. If you require different shipping options, please visit our online stockists page for alternative delivery options.
How long will it take to receive my order?
As long as the product is available, orders will be despatched within 24 hours.
Please allow up to 21 days for manufacture on custom garments, such as custom cross country shirts and custom made competition jackets and allow extra time for delivery. If you require garments sooner, please contact us, before placing your order.
Do I need to sign for my delivery?
Yes, all orders are sent by recorded delivery or courier and will require a signature.
My order is wrong. What do I do?
Please notify us within 7 working days if you have an error with your order. Please contact us on +44(0) 1296 688 966 or email us with the details.
What happens if an order I have placed has been put on back order?
Any items out of stock will be automatically put on back order for delivery once the item comes back into stock. If an item is no longer available you will be given a refund. If the item is out of stock for more than 3/4 weeks we will contact you to discuss whether you wish to keep the order on back order. You can contact us at any time to cancel items on back order.
How long do I have to return an item / order?
You have 30 days to return an item/order for a full refund*, less any postage charges. During the Christmas period, we will extend our refund policy, for any items purchased as Christmas gifts (please state this in the notes box when ordering) between 1st November-7th December, will be extended to 8th January for returns*.
*For custom made / bespoke garments, these are non-returnable / non-refundable as they are made to your own specification. Please ensure you choose the correct size to avoid disappointment. If you need additional help with sizing, please see our size guide at the top of the page.
For reasons of health and hygiene safety we are unable to exchange or refund underwear briefs/ boxer shorts unless the item is faulty.
Where do I send my returns to?
Equetech, Unit 2 Haybarn Business Park, Cublington Road, Aston Abbotts, Buckinghamshire, HP22 4ND, UK.
Can I exchange an item?
Yes, you have 30 days to exchange an item. Additional postage charges apply.
Will I be refunded the full value of my order?
A full refund (less postage charges) will be given if items are returned within 30 days. Any items returned after this date will be given a credit note. We do not accept items back after 60 days unless faulty. Any worn items, or garments without their original packaging/ labels cannot be refunded/ returned.
Can I return an item purchased through an independent retailer?
If you order Equetech products from third party retailers / websites, you will need to return the item to the independent retailer, under their terms and conditions. If your order was placed on equetech.com, you will need to return it to us.