How long do I have to return an item / order? If you want to cancel/ return your order/ part of order you must tell us within 15 days (beginning on the day after the day you receive the goods), and you then have 15 days to return the items for a full refund**, less any postage charges. During the Christmas period, we extend our refund policy, for any items purchased as Christmas gifts (please state this in the notes box when ordering) between 1st November-16th December, will be extended to 6th January for returns. You must tell us by 31st December of the return). Contact Us here
**For custom made / bespoke garments, these are non-returnable / non-refundable as they are made to your own specification. Please ensure you choose the correct size to avoid disappointment. If you need additional help with sizing, please see our size guide at the top of the page.
For reasons of health and hygiene safety we are unable to exchange or refund underwear briefs/ boxer shorts unless the item is faulty.
Where do I send my returns to? Equetech, 2 The Haybarn Business Park, Cublington Road, Aston Abbotts, Buckinghamshire, HP22 4ND, UK.
Can I exchange an item? Yes, you have 28 days to exchange an item. We offer FREE delivery on all UK exchanges. International exchanges may incur postage charges.
Will I be refunded the full value of my order? A full refund (less postage charges) will be given if items are returned within 15 days. Any items returned after this date will be given a credit note (to use within six months). We do not accept items back after 28 days unless faulty. Any worn items, or garments without their original packaging/ labels cannot be refunded/ returned.
Can I return an item purchased through an independent retailer? If you order Equetech products from third party retailers / websites, you will need to return the item to the independent retailer, under their terms and conditions. If your order was placed on equetech.com, you will need to return it to us.
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