How long do I have to return an item / order? If you want to cancel/ return your order/ part of order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items for a full refund** (You need to supply your own return postage, to return any orders, unless faulty or incorrect items are sent)
PLEASE NOTE SALE AND SECONDS ITEMS ARE NON-REFUNDABLE AND CAN ONLY BE EXCHANGED.
**For custom made / bespoke garments, these are non-returnable / non-refundable as they are made to your own specification. Please ensure you choose the correct size to avoid disappointment. If you need additional help with sizing, please see our size guide at the top of the page.
For reasons of health and hygiene safety we are unable to exchange or refund underwear briefs/ boxer shorts unless the item is faulty.
Where do I send my returns to? Equetech, Unit 2 Haybarn Business Park, Cublington Road, Aston Abbotts, Buckinghamshire, HP22 4ND, UK.
Can I exchange an item? Yes, you have 28 days to exchange an item. Additional postage charges may apply.
Will I be refunded the full value of my order? A full refund (less postage charges) will be given if items are returned within 28 days. Any items returned after this date will be given a credit note (to use within six months). We do not accept items back after 28 days unless faulty. Any worn items, or garments without their original packaging/ labels cannot be refunded/ returned.
Do I have to return my free gift with purchase? If you return all goods, but wish to keep your free gift, the RRP value of the free gift will be deducted from your refund. This only applies if you return your whole order. If you keep part of your purchased order, you may keep the free gift with our compliments.
Can I return an item purchased through an independent retailer? If you order Equetech products from third party retailers / websites, you will need to return the item to the independent retailer, under their terms and conditions. If your order was placed on equetech.com, you will need to return it to us.